corporate info :: about us

MSA Global Advisory Group (MSA Global) is a leading edge management consulting firm specializing in outsourcing and technology solutions.

Due to changing dynamics in the global marketplace, the Business Process Outsourcing (BPO) marketplace is forecasted to grow 9.6% annually worldwide over the next three years versus an overall industry growth rate of 6.7% (Kennedy Information). The greatest challenge that is facing this industry is ensuring that customers are truly receiving quality, and that vendors are engaging in the adoption of quality standards such as ISO 9000, CMMI, and Six Sigma.
The lack of focus in quality was the initial driver for MSA Global to transition from consulting firm to an outsourced provider that would address developing better relations between customer, partners, vendors, and stakeholders.

Our core services in global outsourcing and technology solutions focus on value-added services such as customer care support, help desk services, contact center hosting, and providing third-party quality monitoring. MSA Global’s VoIP technology infrastructure decreases telephony costs, increases workforce productivity, and optimizes different functional areas of the business, not just within the contact center. It allows calls to be routed seamlessly and inexpensively to centrally-located agents in our near-shore and off-shore centers, as well as to virtual locations (homes, offices, and other remote locations). The technology allows our contacts centers to be managed centrally or de-centrally in a cost-effective manner.

about us :: our philosophy

Our fundamental belief is that organizations must have solid research and information prior to making strategic decisions or implementing a successful strategy for an outsourced solution. Outsourcing engagements often fail due to incorrect information about the industry, customer, technology, business solution, or the investment.

about us :: our mission

To provide the highest quality service to our clients and, through our strategic partners, select the strongest talent to ensure your success in a dynamic and challenging work environment. Our goal is to provide advisory services to develop long-term business relationships with our clients.